Privacy Policy

1. Overview

This Privacy Policy explains how FluoriteNetwork / Fluorite Store ("Fluorite," "we," "us," or "our") collects, uses, stores, and protects information when you access fluorite.store, purchase digital products, use reseller services, or contact our support channels (collectively, the "Services").

By using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is handled.

2. Information We Collect

We collect information you provide directly to us and information generated when you use the Services. This may include:

• Account details, such as your email address, display name, user ID, and authentication provider information.
• Purchase details, such as order IDs, product selections, license keys, reseller balance records, transaction status, and payment confirmation data.
• Support details, such as messages, Discord or Telegram usernames, screenshots, and information you send when requesting help.
• Technical details, such as IP address, browser type, device information, approximate location, cookies, analytics events, and security logs.
• Fraud-prevention details, such as chargeback history, suspicious activity signals, and verification records when required to protect the Services.

We do not intentionally collect full card numbers or card security codes. Payment details are handled by third-party payment processors.

3. How We Use Information

We use collected information to:

• Process purchases, deliver license keys, manage reseller balances, and provide customer support.
• Authenticate users, secure accounts, prevent fraud, investigate abuse, and enforce our Terms of Service.
• Send order confirmations, product notices, security alerts, and support responses.
• Improve website performance, diagnose errors, measure usage, and maintain reliable Services.
• Comply with legal obligations, payment processor requirements, tax rules, dispute processes, and lawful requests.

4. Payments and Third-Party Processors

Payments may be processed by third-party providers such as Stripe, PayPal, Coinbase Commerce, cryptocurrency processors, or other supported payment services. These providers process payment information under their own terms and privacy policies.

We may receive limited payment metadata from those providers, such as transaction IDs, payment status, amount, currency, fraud signals, receipt details, and the email address associated with the payment. We use this information to fulfill orders, resolve disputes, and detect abuse.

5. Cookies, Analytics, and Logs

We use cookies, local storage, analytics tools, and server logs to keep the site functional, remember preferences, measure traffic, detect security issues, and improve the Services. You can control cookies through your browser settings, but disabling some cookies may affect checkout, authentication, or account features.

6. When We Share Information

We do not sell your personal information. We may share information only where reasonably necessary, including with:

• Payment processors, fraud-prevention providers, hosting providers, database providers, email providers, and analytics services that help operate the Services.
• Support platforms such as Discord or Telegram when you choose to contact us there.
• Law enforcement, regulators, courts, payment processors, or other parties when required by law or necessary to protect our rights.
• Service providers or advisors assisting with legal, accounting, security, infrastructure, or business operations.

7. Data Retention

We keep information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, support, fraud prevention, accounting, tax, dispute handling, and legal compliance. Some records, such as transaction logs and chargeback evidence, may be retained longer when needed to protect our business or comply with legal obligations.

8. Security

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet service, payment flow, or storage system is completely secure. You are responsible for keeping your account credentials, email account, and support channel accounts secure.

9. International Transfers

We may use service providers located in different countries. Your information may therefore be processed outside your country of residence, including in the European Economic Area, the United States, or other locations where our providers operate. Where required, we rely on lawful transfer mechanisms and provider safeguards.

10. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information. You may also have the right to request a copy of certain data or withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding. Some requests may be limited by fraud-prevention, payment, legal, tax, or security obligations.

11. Children's Privacy

The Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to review and delete it where required.

12. Third-Party Links and Platforms

The Services may link to third-party websites, payment processors, Discord, Telegram, or other external platforms. We do not control those services and are not responsible for their privacy practices. Review their privacy policies before providing information to them.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Services after an update means you acknowledge the revised policy.

14. Contact

For privacy questions, data requests, abuse reports, or legal notices, contact us through our official channels:

• Website: https://fluorite.store
• Email: contact@karo.foundation
• Discord: https://discord.gg/3VaXUVkAXa